How to contact us

In this section you can find the main useful email addresses to contact us for any kind of emergency.

[email protected]
Type of requests: Magic account requests (ex. change the IBAN code, change any info regarding your Company), specific documents sent for the creation of the Magic user, etc.
Sender: Merchant
Who's reply: dedicated Onboarding Team

[email protected]:
Type of requests: any kind of support Customers needed during the purchase (ex. try to finalize the Order with Magic Checkout, errors occurred using particular Credit Cards, etc.)
Sender: Customer who buy with Magic Checkout
Who's reply: dedicated Customer Service Team

[email protected]
Type of requests: info about payments, specific orders, any kind of request about using Merchant Portal. This contact is helpful also for product side requests (for example graphical reports, service improvement advice, etc.)
Sender: Merchant
Who's reply: dedicated Customer Service Team, dedicated Merchant Support Team and Product Team

[email protected]
Type of requests: info about Magic Checkout's invoices and other info like accounting/financial type
Sender: Merchant
Who's reply: Administration Team

[email protected]
Type of requests: information about GDPR policy, data processing, and similar
Sender: Merchant
Who's reply: Magic DPO

[email protected]
Type of requests: report technical issues like plugin bugs, requests of customizations, compatibility issues…)
Sender: Merchant
Who's reply: dedicated Integration Manager